Theft is the main complaint from foreign visitors, and the majority of cases do not proceed legally.
Theft inside hotels is the main crime incident reported by national and international tourists during their vacations. However, only 18% proceed legally, according to a survey by the consulting firm Marketing Consultants.
Every month, visitors are screened at airports before they board their departing flights. The objective is to know the profile and opinions of travelers.
Among the questions is the satisfaction indicator, which asks how they spent their stay. In the security topic, 9% reported a unsatisfactory and bad level.
Ana Cecilia Quevedo, representative of the consulting firm, highlighted that when segmenting, they found that in the first place is theft at lodging centers, which is worrying and is a situation that hoteliers must take into account and increase security to protect guests. install more cameras inside their hotels, and although the percentage seems smaller, in January alone, three thousand crimes against tourists in Cancun were reported.
Quevedo highlighted that in second place are thefts at the airport, and the visitor’s anger is that these complaints are never resolved.
So far in 2024, the forecasts proposed by the consulting firm show a growth in the number of visitors 6 million to 6.6 million tourists, both in the hotel zone and downtown Cancun. And the consultng firm says that much work needs to be done on the issues of perception and quality of service.
In the survey, they are also asked about the services that tourists use during their stay, and 19% rated local transportation as bad or very bad, 16% gave a bad rate to Tour Operators, 14% rated the airport as bad or very bad, and 15% rated the sanitary measures as bad.