The sale of tickets for flights to destinations in the Mexican Caribbean, through Mexicana, was paused by the new company created by the government of Andrés Manuel López Obrador and operated by the Secretariat of National Defense. (SEDENA)
In a statement, the company announced that those who booked tickets for destinations such as Cancun, Chetumal, and Cozumel will receive compensation starting November 25 and only nine destinations will be available.
A month ago, the company began marketing routes to 20 destinations, which included the three air terminals of Quintana Roo. After a pause, ticket sales resumed but no Caribbean destinations are now available.
“If you booked your ticket to or from the destinations of Bajío, Ciudad Juárez, Campeche, Chetumal, Cancún, Cozumel, Hermosillo, La Paz, Mérida, San José del Cabo, and Tijuana, as of November 25, 2023 you will be receiving an email where we will provide you with compensation, stay tuned,” the company reported.
Meanwhile, reservations and payment for nine other destinations within the country will continue on that same date.
The director of the Quintana Roo Tourism Promotion Council, Javier Aranda Pedrero, said he was unaware of the information issued by the airline.
The airline had paused its sale because it did not have the assignment title from the Federal Civil Aviation Agency, which was granted at the end of October.
Although no further information was given about when they will resume sales for Quintana Roo, the promotion of Mexican Caribbean destinations continues on the Mexicana website.
At the time, the Federal Civil Aviation Agency had contemplated serving points that have a low demand for connectivity , especially towards the North of the country, which is why we had to wait for permits to define the operation and start of the service. airline.
According to the programming of the Mexican government and the company, the airline’s operations are projected to formally start on Monday, December 2.