It is common that after making a purchase at stores like Sams’s Club, City Club or Costco, one or two workers check your ticket before leaving, but what is the justification? Here we tell you.
This practice of checking the purchase ticket to customers moments before leaving the store is prohibited by the Federal Consumer Protection Agency ( PROFECO), this was defined after a case that occurred in a branch of one of these companies in Nezahualcóyotl, in the State of Mexico.
Why do they check your ticket before leaving Sam’s Club?
PROFECO considers this practice of checking purchase tickets, as well as other types of checks, as an abuse of consumers. For this reason, at the time a fine was applied to the aforementioned branch.
According to Article 10 of the Federal Consumer Protection Law, “it is prohibited for any supplier of goods or services to carry out actions that infringe on the freedom, security or personal integrity of the consumer under the pretext of a search or investigation”.
However, despite the fact that the Attorney General’s Office has determined that this practice is illegal, many stores and establishments persist in randomly checking customers’ tickets.
The reason why they check the tickets before leaving Costco or Sams’ Club is due to an internal process of the store, where the objective is to make sure that the cashiers have charged the merchandise correctly.
In addition, in some cases they also check the ticket to make sure that the promotions have been applied correctly. In theory, if an item was not charged by the cashier, it is not charged to the customer, it is only noted for quality control purposes.
Now that you know the reason why they check your ticket when you go shopping, do not allow them to force you to accept such review, as you have the right to refuse. PROFECO asks the population to denounce and file the corresponding complaints to eliminate these practices, which are annoying for the consumer.
Translated with www.DeepL.com/Translator (free version) It is common that after making a purchase at stores like Sams’s Club, City Club or Costco, one or two workers check your ticket before leaving, but what is the justification? Here we tell you.
This practice of checking the purchase ticket to customers moments before leaving the store is prohibited by the Federal Consumer Protection Agency ( PROFECO), this was defined after a case that occurred in a branch of one of these companies in Nezahualcóyotl, in the State of Mexico.
Why do they check your ticket before leaving Sam’s Club?
PROFECO considers this practice of checking purchase tickets, as well as other types of checks, as an abuse of consumers. For this reason, at the time a fine was applied to the aforementioned branch.
According to Article 10 of the Federal Consumer Protection Law, “it is prohibited for any supplier of goods or services to carry out actions that infringe on the freedom, security or personal integrity of the consumer under the pretext of a search or investigation”.
However, despite the fact that the Attorney General’s Office has determined that this practice is illegal, many stores and establishments persist in randomly checking customers’ tickets.
The reason why they check the tickets before leaving Costco or Sams’ Club is due to an internal process of the store, where the objective is to make sure that the cashiers have charged the merchandise correctly.
In addition, in some cases they also check the ticket to make sure that the promotions have been applied correctly. In theory, if an item was not charged by the cashier, it is not charged to the customer, it is only noted for quality control purposes.
Now that you know the reason why they check your ticket when you go shopping, do not allow them to force you to accept such review, as you have the right to refuse. PROFECO asks the population to denounce and file the corresponding complaints to eliminate these practices, which are annoying for the consumer.
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