The National Commission for the Protection and Defense of Users of Financial Services (Condusef) reported an increase of more than 17 percent in claims for unrecognized charges on debit cards, largely because it is increasingly displacing cash. It alerted users so that they can have better control.
The agency detailed that in 2022 they received 775 complaints in the State in this regard, compared to 659 the previous year, which represents an increase of 17.6 percent.
Most of them were for unrecognized charges via the internet (211), electronic transfer (158), and unrecognized consumption (151).
Yucatán’s Unidad de Atención a Usuarios (UAU) registered 4,216 complaints from January to December 2022. Merida was the municipality with the highest number of cases, accounting for 73.9 percent of the total.
The most claimed products during the period were credit cards, debit cards, and special credit reports, which together accounted for 52.7 percent.
The amount recovered as a result of the claims reached 23.1 million pesos. The municipality with the highest resolution in favor of the user was Hunucmá, with 50 percent, followed by Kanasín, with 42 percent.
When analyzing the cases by sector, multiple banking stood out with 57 percent of the total number of cases received (2,404 claims), followed by insurance companies, with 16 percent (684 cases).
The institutions that individually registered the highest number of claims in the UAU were Banco Nacional de México, BBVA México, Trans Unión de México (Buró de Crédito), HSBC and Banco Mercantil del Norte, which together accounted for 48.3 percent.
From 2021 to 2022 there was a decrease of 21.2 percent in cases and only in the debit card section there was an increase. However, the pattern could change this year. In January 2023, 753 complaints were received, representing an increase of 78 percent over the same month last year.
Oscar Rosario Jiménez, national director of Condusef, is already in Mérida to participate in the 86th edition of the Banking Convention, organized by the Association of Banks of Mexico, which begins tomorrow.
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