Mexican tourists flooded Mahahual’s social networks to complain about discrimination and excessive prices during their visit to the destination during the Christmas vacations.
Through different “threads”, they lamented that there is no delegation of the Federal Consumer Protection Agency (Profeco) to both regulate these abuses and receive their complaints.
Sofia Mendoza, from Mexico City, revealed that she and her family were denied access to the beach beds by the waiters, who alleged that they were set aside for “boat tourists” because they leave better tips.
Tayde Moreno Osorio, from Veracruz, revealed that her family was charged 20% extra on their bill for an alleged “cooking service” by a restaurant located on the beach.
“When I claimed the payment of these 420 pesos added to the 392 pesos they demanded as a tip, they only mocked me by calling me Lady Pioja, besides warning me that if I did not pay, no other restaurant was going to serve us for the rest of our visit, because they have the cruise passengers and they do not care about us”, she stated.
In the last week alone, more than 60 publications of this type were made, in which close to 1,200 users commented on their bad experiences after being relegated by local tourists, just for being a “national tourist”.
“The worst thing is that they are right,” wrote Manuel Chi López, a visitor from Yucatán: “we can’t do anything because there is no local Profeco delegation to complain. I dialed the number of the delegation and they replied that the nearest offices are in Cancun, almost five hours away. Obviously for this reason the complaints against these abuses never materialize”.
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