Due to the commitment, as well as improvement and training initiatives for tourism service providers in Yucatan, the Secretariat of Tourism Development (Sefotur) was recognized by Aquila Center for Cruise Excellence, within the framework of the course “Customer Service and training workshop for first contact “.
This activity is the result of the efforts made by Governor Mauricio Vila Dosal in the Trade Show in Puerto Rico, with the objective of helping the destinations to create and strengthen a good image of the place with those arriving on the cruise ships to Progreso. It involved 100 people dedicated to this area.
In fact, this is the first time that a Caribbean port has been awarded a distinction by such a prestigious training and tour operator firm in Saint John, which has more than 35 years of experience in the industry and has been offering courses for over 25 years to shipping and tourism companies, in addition to being an exclusive member of the Florida Caribbean Cruise Association (FCCA, for its acronym in English).
Michelle Fridman Hirsch head of SEFOTUR continues with the updating and training projects aimed at providers of tourism services in Yucatán, which will lead to improvements for the sector that will translate into better paid jobs for citizens.
On behalf of the head of the Sefotur, the director of the Planning, Evaluation and Monitoring Unit, Raúl Paz Noriega, and his Infrastructure and Tourism Products manager, Enrique Domínguez León, inaugurated the aforementioned course, given by Claudine Pohl, representative of the Aquila Center for Cruise Excellence international agency, in coordination with the FCCA.
“Under instructions of Governor Mauricio Vila Dosal, we are very interested in improving the conditions of services and infrastructure in Puerto Progreso, not only for cruise passengers, but for tourists in general,” said Paz Noriega.
Also, in the presence of the Councilor for Development and Social Assistance of the commune, Ivonne Rassan Jiménez, the official explained that last year alone, Progreso received 148 boat arrivals, plus 443,000 cruise passengers, representing an increase of 7.3 percent with respect to 2017.
TYT Newsroom with information from laverdadnoticias.com