MERIDA – Friday December 8 was the first month anniversary of the Civil Aviation Law, which guarantees the compensation to travelers for delays and cancellations of their flights. Since then, at the Merida Airport, 68 victims have appealed to the Federal Consumer Protection Agency to demand compensation.
According to the Federal Consumer Attorney (Profeco), the number of complaints reported to the agency has tripled since the entry of that law; the previous month to the approval of the law there were 23 complaints.
The authorities could not specify the amount of the fines applied to the airlines in Yucatan because there are no details by air terminal, but at the national level, the fines total $22.4 million pesos.
When the delay is from two to four hours, a discount for compensation not less than 7.5% of the ticket price should be applied, but when the delay is greater than four hours, the airline should offer discounts for flights at a later date to the destination contracted and / or food and beverages, plus indemnify according to the cancellation terms of the flight.
In case of cancellation, substitution must be offered on the first available flight, the airline must also cover lodging (includes transportation airport-hotel-airport), reintegration of the ticket amount, minimum compensation of 25% and transportation of passengers on the later date they agree.
Unlike the Campeche Airport, the Manuel Cresencio Rejón International Airport in Merida registers a low incidence in delays in flights caused by diverse reasons; during the last eight months, seven thousand and 115 operations were on time, the percentage of delay was 10%, of which 19 delays were in relation to airlines, 602 caused by meteorological phenomena, 109 for air traffic control applications and 1 as required by the authorities, according to data from the Ministry of Communications and Transportation, SCT, Directorate of Civil Aeronautics.
more recommended stories
Canadian citizen killed on a motorcycle accident in Isla Mujeres
An Ontario man killed in a.
Mérida among the Best Travel International Destinations
Time’s MONEY magazine announced its annual.
At least 50 million Facebook profiles harvested for Cambridge Analytica
Cambridge Analytica, the company at the.
Fitch confirms Mexico’s good rating, but warns of AMLO risks
The rating agency Fitch Ratings confirmed the credit rating of.
“Yucatan’s good public safety is attracting foreign direct investment”: Expert
“Just a few years ago, Yucatan.
Members of the “Antorchista” Mexican political organization march the streets of Mérida
According to estimations of the state.
Mexico, Inditex fifth most important market in 2017
The expansion and growth of the.
Explosions rattle Austin, Texas
A deadly string of unsolved bombings in.
Quintana Roo will have Port Facilities Protection Code
“As part of the security adjustments.
Mexico celebrates Benito Juarez “The Lincoln of Mexico”
Benito Juarez’s birthday (March 21) is.