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Information for Canadian and U.S. citizens affected by Mexico earthquake

by Yucatan Times
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On September 19, 2017, a 7.1-magnitude earthquake struck 60 km southeast of Mexico City.

If you are in or around the affected areas, monitor local media for the latest developments and follow the instructions of local authorities.

Note that the contact information for Protección Civil authorities is as follows:

Protección Civil – Toll free number for the whole country



earthquake map

At the moment, phone lines in Mexico City are down, Canadian citizens requiring emergency consular assistance can contact the Emergency Watch and Response Centre (EWRC) in Ottawa by calling the following toll free number from anywhere within the country of Mexico, 24 hours a day, 7 days a week:

Emergency Watch and Response Centre in Ottawa:  001-800-514-0129

You may also reach the EWRC directly by dialling +1-613-996-8885 (collect where available) or by email at [email protected]

Best Regards,

Consular Section | Section consulaire | Sección consular
[email protected]
Telephone | Téléphone : (52) 55-5724-7900 ext. 379-3348
Facsimile | Télécopieur : (52) 55-5724-7943
Schiller 529, Col. Polanco, 11560 Mexico D.F.

Embassy of Canada in Mexico | Ambassade du Canada au Mexique | Embajada de Canadá en México
Government of Canada | Gouvernement du Canada | Gobierno de Canadá

www.facebook.com/canadainmexico | www.facebook.com/canadaaumexique | www.facebook.com/canadaenmexico



On Sept. 19, the U.S. Embassy in Mexico City posted the following message on its website:

Regarding the Earthquake in Mexico

“Our thoughts and prayers are with the people of Mexico affected by today’s 7.1-magnitude earthquake and other recent natural disasters. We stand ready to provide assistance should our neighbors request our help. Our embassy in Mexico City has sent out public messages to U.S. citizens in Mexico, and the embassy stands ready to provide consular assistance to any U.S. citizens who may have been affected. We offer our condolences to any who were injured or lost loved ones.”

The U.S. Embassy alerts U.S. citizens residing or traveling in Mexico that a 7.1 earthquake occurred in Mexico that has affected Mexico City, the state of Puebla, and other outlying areas. The epicenter was located near the Puebla state town of Raboso, about 76 miles southeast of Mexico City.  Some areas may be affected by power outages and the extent of damage is not yet known.  There may be disruptions to other forms of transportation and services in the affected area.

Once you are in a safe place, please contact your friends and family to let them know you are okay.  For U.S. citizens facing emergencies, please contact the U.S. Embassy by calling 011-52-55-5080-2000.  Please note, when in Mexico, you dial 55-5080-2000.

For further information:

  • See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information forMexico.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
  • Contact the U.S. Embassy in Mexico City, located at Paseo de la Reforma 305, Colonia Cuauhtémoc, Mexico D.F. 06500.  The U.S. Embassy is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
  • You may also call 011-52-55-5080-2000.
  • Contact information for the U.S. Consulates General in Mexico can be found on the U.S. Embassy Mexico City website.
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).


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