Mexico’s Chamber of Deputies has voted in favor of punishing airlines to the benefit of passengers when the latter suffer inconvenience due to flight delays and cancellations. While approved by the lower house of Congress, the landmark new law must still be approved by the Senate, mexiconewsdaily.com reports.
If the delay is more than four hours the flight is to be considered cancelled and the airline must reimburse the full airfare and give customers compensation of no less than 25% of the original ticket price.
Photo: noticieros.televisa.com
In this last scenario the airline will also have to provide substitute transportation on its first available flight.
If a passenger has to wait overnight for that flight the airline will have to provide passengers with access to telephone and internet connections, meals, lodging and ground transportation.
If the replacement flight lands at a destination different from that of the original flight, the airline must transport passengers by the fastest means available to the original destination.
The regulations also stipulate that passengers who purchase a round-trip ticket but miss, for any reason, the flight’s first leg, they will be able to ask for a reimbursement of the price of the return flight without incurring a penalty. Under current regulations, passengers lose both flights.
Disabled passengers also get a break. No fees can be charged for the use of wheelchairs or walking aids during flights.
The proposed regulations must yet be voted on by the Senate to become law.
Source: mexiconewsdaily.com
1 comment
It also stipulates that all standard coach tickets must include one piece of 50 lb checked luggage free. Even if you are flying to the US and they charge you, you can get refunded for the fees you pay leaving the US by lodging a complaint with Profeco.