In these days technology and innovations are basic for the traveling industry. People are keen on using gadgets and mobile devices to share every single detail of their time away; this also applies to the booking, customer service and other type of interactions that in the past used to be between people.
So, comes the first trend, minimization of human interaction; people now prefer to have their interactions done for them, or via some sort of device. By this it means that people read, book, review and even order room service with their phones, tablets or computers.
Some hotels have set up customer service chat, and even provide service through text messages. In case the guests’ want room service or any other thing, they can just send up a message and have it delivered right to their room, without the need to talk to anyone on the phone.
And talking about customer service, it is known that there are some sites that manage their customer service through computers; the answers are pre-written and feed to the clients. Now the innovation comes to a sort of “smarter” customer service.
The idea is to take things to another level, not only to solve any simple questions but to actually give you answers related specifically to each user and even give suggestions according to the users’ likes and wants such as destinations, places to eat and activities.
About activities, the third trend is about that thing we all love when we are doing new activities, or activities we love… share them with friends and the world through photos and selfies, but by doing this, we spend more time behind a camera or a phone.
The idea is to decrease selfies and book photographers on site to capture every moment and let you actually enjoy them, without the trouble of taking the phone or camera everywhere and every second of the trip; this type of service is provided by Photo Studio Dorado at El Dorado Spa Resorts & Hotels, located in Riviera Maya.
Now, the next trend is about minimizing costs on airfare, accommodation and transportation fees, this is about getting where you want to be at the least cost possible, the point is to enjoy the experience and probably spend those extra dollars in precisely that… the experiences.
Talking about experiences, how about taking up water sports at one of the most beautiful beaches of the world, Punta Maroma, where you’ll find Maroma Adventures, where to engage in numerous activities such as snorkeling, scuba diving, fishing, swimming with dolphins and even riding camels right at the beach.
There you have it: These are what travelers will be doing and following in 2016… Will you join the trend?
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