A feeling of shock and discomfort took over many Southeast Mexico Telmex and Telcel (cell and fixed phone) users, when around 10 a.m. on Tuesday October 6th, they lost the signal from their telephone service providers.
Communication with emergency services stopped working for approximately six hours, including the Red Cross, as well as the 066 police and fire emergency number.
Several companies were seriously affected by the fault, as some of their systems depend directly on the two main Mexican telephone companies, and the lack of service resulted in breakdowns, delays, economic loss and frustration.
Telmex recognized that there was a failure in the Southeast region, so users from Tabasco, Campeche, Quintana Roo and Yucatan suffered from service failures.
So far, the exact cause of the failure is unknown, as well as the exact time in which service was restored. However, digging may have damaged Telmex’s underground fiber optic cable, causing the breakdown in service.
Tourism officials said the telephone service interruption also impacted their sector with economic losses.
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