Published On: Fri, Dec 8th, 2017

Delayed or canceled flights in Merida trigger 68 complaints

MERIDA – Friday December 8 was the first month anniversary of the Civil Aviation Law, which guarantees the compensation to travelers for delays and cancellations of their flights. Since then, at the Merida Airport, 68 victims have appealed to the Federal Consumer Protection Agency to demand compensation.

According to the Federal Consumer Attorney (Profeco), the number of complaints reported to the agency has tripled since the entry of that law; the previous month to the approval of the law there were 23 complaints.

(Photo: SIPSE, Milenio Novedades)



The authorities could not specify the amount of the fines applied to the airlines in Yucatan because there are no details by air terminal, but at the national level, the fines total $22.4 million pesos.

Costumer’s compensation

When the delay is from two to four hours, a discount for compensation not less than 7.5% of the ticket price should be applied, but when the delay is greater than four hours, the airline should offer discounts for flights at a later date to the destination contracted and / or food and beverages, plus indemnify according to the cancellation terms of the flight.

People awaiting their flights (Photo: Diario de Yucatan)



In case of cancellation, substitution must be offered on the first available flight, the airline must also cover lodging (includes transportation airport-hotel-airport), reintegration of the ticket amount, minimum compensation of 25% and transportation of passengers on the later date they agree.

Unlike the Campeche Airport, the Manuel Cresencio Rejón International Airport in Merida registers a low incidence in delays in flights caused by diverse reasons; during the last eight months, seven thousand and 115 operations were on time, the percentage of delay was 10%, of which 19 delays were in relation to airlines, 602 caused by meteorological phenomena, 109 for air traffic control applications and 1 as required by the authorities, according to data from the Ministry of Communications and Transportation, SCT, Directorate of Civil Aeronautics.

Source: www.sipse.com/milenio_novedades




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