Letter to the Editor: Telmex customer complains about extra charges

Share This

On June 19, Paula Danylevich, a Riviera Maya resident, sent the following letter to the Yucatan Times regarding her Telmex bill:

Telmex/Inbursa are running an illegal scam on their customers. I posted about it on the Facebook group Expats and Locals Playa Del Carmen and others have come forward saying they have been illegally charged for services they never requested as well.

Here is my story.

On May 26 I received an email from Telmex with the subject line: Notificacion alta Nuevo servicio. In the body of the email it advised me that they added something called Inbursa Integral to my Telmex account. It had a link that said “en caso de no reconocer esta operacion favor de communicarte a la linea de atencion a clients de INBURSA” and provided the phone number 01800 4624 636.

I never authorized this charge on my account nor did I ever sign up for this insurance.

I do not speak Spanish so I had my friend call for me. She told them I received this email and that we were calling because I never authorized this and we want to cancel immediately.


Inbursa kept my friend on the line for over 40 minutes, arguing with her and switching her over to 3 different people. They said they had called me and I authorized them to add it to my account. She laughed at them, telling them  they are liars and said “she doesn’t speak Spanish and she doesn’t even keep a phone plugged into her Telmex line because it has never worked properly.” I only use the internet. Finally after she said we would report this to Profeco did they agree to cancel.

Well, they didn’t cancel it. They charged my bill. I saw the charge on my bill last night and called Telmex directly this morning. They agreed to reverse the charge on my next bill. I was able to speak to someone in English and told them I never authorized it and that I had called Inbursa last month as well. She clearly had heard this story before – she was not surprised.

It is illegal to add services onto my account without my authorization. I also wonder how legal it is for Telmex to share my personal info with Inbursa.

The people who responded to my post on Expats have said they never got the email but discovered the extra charge on their account.

Someone needs to do a story on this. I am planning on going to Profeco as soon as possible this week to make an official complaint against Telmex and Inbursa.

Thank you.

Paula Danylevich

Mexico Travel Care




Displaying 63 Comments
Have Your Say
  1. Cecile McKee says:

    Good work Paula. I wish I could check my bill but Telmex online will not allow me to print it to have a look. So I will need to go into the office and complain. I did notice my bill was a tad higher a few months ago. GRRRRR!

  2. Booker says:

    Hey very nice blog!

    My web blog … lasertest

  3. Darnell says:

    I’m truly enjoying the design and layout of your blog.

    It’s a very easy on the eyes which makes it much more pleasant for me to come here and visit more often. Did you hire out a developer to
    create your theme? Fantastic work!

    Also visit my blog: clique aqui (aljomhoor.net)

  4. Edison says:

    โปรแกรมห้องสมุด ที่ถูกพัฒนากันมาตั้งแต่ ปี 2538
    จนถึงตอนนี้ และมีการพัฒนาสู่อนาคตตามเทคโนโลยีโดยตลอด Library 2001 เป็นโปรแกรมห้องหนังสือที่ ปฏิบัติงานบน Windows ซึ่งถูกวางแบบสถาปัตยกรรมที่ให้ความเอาใจใส่กับการกระทำงาน ของผู้ใช้อย่างเป็นระบบ สบาย ง่ายที่สุด Library 2001 ก็เลยเป็นโปรแกรมหอสมุดที่มีผู้นิยมใช้กันอย่างแพร่หลายในทุกขนาด ตั้งแต่ ระบบห้องสมุด สถานที่เรียน ห้องสมุดวิทยาลัย
    จนกระทั่งระดับมหาวิทยาลัย โดยเฉพาะอย่างยิ่งสถานที่เรียนในฝัน โรงเรียนแม่เหล็ก รวมทั้งห้องหนังสือเฉพาะฯลฯ

  5. Dyan says:

    Heya just wanted to give you a brief heads up and let you know a
    few of the pictures aren’t loading correctly.

    I’m not sure why but I think its a linking issue.
    I’ve tried it in two different browsers and both show the same results.

    Feel free to surf to my webpage; freedom download for android

  6. Silas says:

    I do not know if it’s just me orr iif everybody else encounttering issues
    with your site. It seems like some off the written text on our posts are
    running off the screen. Can someone else please comment
    and lett mee know if this is happening to them as well?

    Thiis could be a issue with my web browser because I’ve had thhis happen before.


    Feel free to visit myy page: prédictions serieuses sans CB

  7. Jenna says:

    Hі therе I аm so delighted I found your site, I really found
    you by error, while ӏ was looking on YaҺoo fоr something else, Regardless I am here
    now and would just like to say thanks for a marѵelous post and a аll round
    enjoyable blog (I also ⅼove the theme/design), I don’t
    have time to read througɦ it all at the minute bᥙt I have book-maгked it and also inclᥙded your RSS
    feeds, so when I have time І will be back to read a lot more,
    Please ԁo keep up the superb b.

    my website – inkoop tweedehands auto’s (Gennie)

  8. Laura says:

    Greetings! I’ve bee following your blig for a long time now and
    finally got the courage to go ahead and give you a shout out from Houston Tx!
    Just wanted to saay keep upp the good job!

    Here is my web site; iishoku.deca.jp

  9. Robin says:

    Why ɗon’t yⲟu get in touch with a regional fence contractor for a free of charge estimate annd theіr prօfessional advise of what is neceѕsary,
    regarɗless of wһether iit can Ьe repaired oor if it requirements
    to be replaceԁ with а new fence.

    My website – ogrodzenia

  10. Kristofer says:

    Students meeting certain academic requirements will continue to
    be eligible for Georgia’s HOPE Scholarship.
    ‘Our East Point campus is surrounded by residential property, and
    campus master planning experts and other consultants advised us in recent years that
    our current campus could not accommodate planned growth,’ said Atlanta Christian College President Dean Collins.
    The free app has the ability to dig deep into any
    player’s performance as well as the basic shot count, possession and full pass maps.

    Robert Mc – Cor, 46, paced the men’s masters with a time of 19:25, while 54-year-old Ann Elmore led the women in 27:21.

    my web site … nonton bola online lewat hp

  11. Jillian says:

    Very great post. I just stumbled upon yoour weblog and wanted to mention that I have truly enjoyed surfing around our blog posts.

    In any case I’ll be subscribing for your rss feed and I hope you write again very soon!

    my web site – http://www.website-laten-maken.vlaanderen

  12. Bebe says:

    Definitely imagine that that you stated. Your favorite reason seemed to be on the web the easiest factor to understand
    of. I say to you, I definitely get irked at the same time as other people think
    about concerns that they just do not recognize about.
    You managed to hit the nail upon the highest as well as outlined out the entire thing with no need side-effects ,
    other people could take a signal. Will likely be again to get more.

    Thank you

    Also visit my webpage … android Apps

  13. Malissa says:

    May I simply just say what a relie too discover somebody that rdally knows what
    they arre discussing oon the net. You definitely know how to bring an issue to light and make it important.
    More and more people must check this out and understand this siide of yoiur
    story. I was surprised you are not more popular because you most certainly have the gift.

    my page – palander.net

  14. Esther says:

    Today, I went to the beachfront with my kids. I found a sea shell and gave
    it to my 4 year old daughter and said “You can hear the ocean if you put this to your ear.”
    She placed the shell to her ear and screamed. There was a
    hermit crab inside and it pinched her ear. She never wants to go back!
    LoL I know this is entirely offf tooic but I had to tell someone!

    my web page :: vouloir un enfant – http://www.babelcube.com/user/annandmia-perez,

  15. Kristi says:

    The role of making people aware of these myths is to help them organize
    their own weight loss programs and diets
    at a far more informed fashion, such that they
    can really get rid of weight in a healthful manner, which can be sustained by
    these as well.

    Here is my blog post workout supplements store near
    me (Tinyurl.com)

  16. Tamie says:

    I blog often aand I truly appreciate youjr information. The article hhas really peaked my interest.
    I aam going to bookmark your blog and keep checking for new
    details about once per week. I opted in for your Feed as well.

    my web page … http://mie.or.tv/tanchou/yybbs/yybbs.cgi

  17. Maria Rafaela says:

    Estava imaginando se você alguma vez considerado mudando o layout
    de página de seu local ? Sua muito bem escrita; Eu amo o que
    você tem a dizer. Mas talvez você possa um pouco mais no caminho de
    conteúdo para que as pessoas podem se conectar com ele melhor.

    Youve tenho uma enorme quantidade de texto por só ter 1 ou
    2 imagens . Talvez você poderia espaço é melhor?

    Pare em meu blog postam – calvicie

  18. Kelsey says:

    Hello it’s me, I am also visiting this site daily, this website is
    genuinely good and the viewers are really sharing good thoughts.

    my website … freedom apk

  19. thepeebleslawyer.com says:

    Bem como na Venustidade na Web nunca aturaria
    achar-se desigual, nesta data a empresa disponibiliza alguns objetos
    desde todas as categorias condoimento site com descontos imperdíveis. http://thepeebleslawyer.com/component/k2/itemlist/user/2420826

  20. my blog says:

    I am curious to find out what blog platform you happen to be working with? I’m experiencing some minor security problems with my latest website and I’d like to find something more risk-free. Do you have any recommendations?
    my blog http://joam.sujeong.kr/index.php?mid=board_XWwt02&document_srl=598438

  21. click here says:

    Howdy! Do you use Twitter? I’d like to follow you if that would be ok. I’m undoubtedly enjoying your blog and look forward to new posts.
    click here http://gamingmax.net/profile/justinakeis

  22. Bea says:

    Nice response in return of this question with solid arguments and explaining the whole thing
    about that.

    my web-site :: website laten maken

  23. Tressa says:

    Hiya very nice web site!! Man .. Excellent .. Amazing ..
    I will bookmark your website and take the feeds also?
    I’m happy to search out a lot of useful information here within the
    publish, we’d like develop extra strategies in this regard, thank you for sharing.
    . . . . .

    Here is my webpage – ac market apk

  24. Pamala says:

    Wow, fantastic weblog format! How long have you ever been blogging for?
    you made running a blog glance easy. The overall glance of your web site is fantastic,
    let alone the content!

    Review my website – clash of clans mod apk

  25. click here says:

    Excellent post however I was wondering if you could write a litte more on this subject? I’d be very grateful if you could elaborate a little bit more. Bless you!
    click here http://mail.zwangserkrankungen.de/index.php?page=User&userID=435588

  26. click here says:

    Undeniably believe that which you said. Your favorite reason appeared to be on the web the simplest thing to be aware of. I say to you, I definitely get annoyed while people think about worries that they plainly do not know about. You managed to hit the nail upon the top as well as defined out the whole thing without having side effect , people could take a signal. Will likely be back to get more. Thanks
    click here http://thegamespro.com/profile/benitokish

  27. Pearline says:

    A person essentially help to make seriously articles I would state. This is the first time I frequented your web page and thus far? I surprised with the research you made to create this particular publish extraordinary. Fantastic job!


  28. Buy diablo 3 items online says:

    online goldraiditemcom715.
    Buy diablo 3 items online https://gold.raiditem.com/game/diablo-3/diablo-3-power-leveling/60/552

  29. neverwinter nights online diamond says:

    neverwinter nights online diamond https://gold.raiditem.com/game/neverwinter-nights-online-diamond/81

  30. Buy Aion Gold Cheap says:

    Need Elysium Project Gold, Nostalrius Gold,accounts,items?gold.raiditem.com provides cheap Elysium Project Gold, Nostalrius Gold,money for game lovers
    Buy Aion Gold Cheap https://gold.raiditem.com/game/aion-us-kinah/49

  31. buy rift platinum says:

    cheapest price goldraiditemcom715.
    buy rift platinum https://gold.raiditem.com/game/rift-eu-platinum/74

  32. how to sell runescape gold safely says:

    How to farm exalted orbs? – goldraiditemcom715:There is actually a methodology to farming currency in this game.Stay within the level range otherwise you lose potential currency drops.Gold.Raiditem.Com:Path of Exile Items,Buy POE Orbs,Cheap Path of Exile Items.
    how to sell runescape gold safely https://gold.raiditem.com/game/rs-2007-gold/35

  33. Cheap FFXIV Gil says:

    Need Elysium Project Gold, Nostalrius Gold,accounts,items?gold.raiditem.com provides cheap Elysium Project Gold, Nostalrius Gold,money for game lovers
    Cheap FFXIV Gil https://gold.raiditem.com/game/final-fantasy-xiv-gil/33

  34. Chaos Orb says:

    Cheap ESO Gold – Buy & Sell Securely At gold.raiditem.com.
    Chaos Orb https://gold.raiditem.com/game/path-of-exile-orb/61

  35. Garfield says:


    For example, if she’s correctly competed in contemporary Egyptian (Persian) or Tribal, she’ll show you to
    use your obliques, abs and core muscles to maneuver your hips – along with a basic school will really work your mid section. I donot like it like a
    diet – it simply offers you about 1200 calories per day and if you excercise you’ll need over that; I really donot think this really is plainly described while
    in the adverts etc…so when an effect people are sticking
    with the master plan and training and their bodies are not getting the nutrients needed, which may
    prevent weight reduction and cause medical issues.
    I wont make an effort to end you, if you wish to
    have an occasional Slim Fast shake as an alternative to
    a dinner. Regardless of the method, it is necessary to keep a healthier lifestyle with diet and exercise to support
    your arm liposuction treatment’s outcome. Beverage and
    supper recipes are included by the site, and you can sign up to get monthly emails featuring dishes, workout and
    weight -reduction guidelines, and coupons.
    Cafes and the shakes really are a tasty address however you do not
    fill up for lengthy and are not a extremely powerful weight
    reduction device. Ensure is simply as terrible as
    Slim Fast using the leading components including: water, maltodextrin,
    sugar and soy oil.
    The Fastback 15xs-CP is a superb decision for accountants,
    colleges, technicians, produce stores, marketing companies
    and printondemand applications and is among the sophisticated binding machines in the marketplace.
    Garcinia Slimfast will be the most discussed weight reduction alternative out there today.
    For people, a good tavern is definitely an easy sell since these minor appetizers are
    thus easy and some are now goodforyou. SlimFast Sophisticated can be a
    lately-released selection of diet goods that promises to give you 15 new approaches to slim down. Slimfast could possibly be attractive like a cost-cutting
    measure in these hard fiscal situations.
    Diet shakes are often-used together with a wholesome exercise regimen although we’renot responsible for any shake commercials.

    The dr. Said that there’s something amiss for her to gain the fat but he or she is
    advanced on her age and all the problems and syndromes will often have delays.

    Also visit my web-site – kankusta duo cena zlata kazakhstan map

  36. click here says:

    Hey there! Someone in my Myspace group shared this site with us so I came to take a look. I’m definitely loving the information. I’m bookmarking and will be tweeting this to my followers! Exceptional blog and great design and style.
    click here http://dllstore.net/UserProfile/tabid/57/userId/3078285/Default.aspx

  37. my blog says:

    I’m gone to tell my little brother, that he should also visit this web site on regular basis to obtain updated from hottest reports.
    my blog http://rodemb.co.kr/xe/demolish/3858044

  38. my blog says:

    Greetings! Very useful advice within this post! It’s the little changes that produce the most important changes. Many thanks for sharing!
    my blog http://lateshathompson.co.uk/animeshoujo/groups/batting-my-new-irresistible-mink-lashes/

  39. home page says:

    hello there and thank you for your information – I’ve certainly picked up something new from right here. I did however expertise some technical points using this site, as I experienced to reload the site many times previous to I could get it to load properly. I had been wondering if your hosting is OK? Not that I am complaining, but slow loading instances times will often affect your placement in google and could damage your high quality score if ads and marketing with Adwords. Well I am adding this RSS to my e-mail and can look out for a lot more of your respective interesting content. Make sure you update this again very soon.
    home page http://wigjournal.com/WigCare/367849

  40. Henry says:

    The most commonly played online poker online real money usa legal game at the current time is Texas
    Hold ’em. Here’s another little bonus too: Bruce Campbell (i.

    Although this game is more for the casual, animal-loving player, there are some
    tips and hints that should be taken to heart in order to greatly enhance gameplay.

  41. get instagram followers says:

    I’m really interested to discover just what blog platform you have been utilizing? I am experiencing several slight security challenges with our most recent website about where to buy instagram followers and I’d love to find something more safe. Are there any strategies?


  42. Kacey says:

    Moⅾuⅼar kennel systеm enables for most all

    My web page … sztachety

  43. Aracely says:

    When Fencеs’ bսg appeasr (which is practically dаily), there is no restarting the app,
    and a comрlete rеboot is required.

    my page sztachety plastikowe

  44. Shanon says:

    When you find ʏoursеlf fascinated with a brand new profession as a
    paralegal, there are a number of options which youll be able to consider.
    Ⲩou might determine that being a contract paraⅼegal iss the way that you want
    to pursue this field. You cаn begin by weighing tһe professiopnals and cons of
    this exciting new manner of working within the paralegal field; and you coսⅼd decide
    that it is the best choice for you.

    Feel free to vіsit my website :: Jack (Garry)

  45. Elizbeth says:

    Fantastic items from you, man. I have take into accout your stuff previous to
    annd you are simply extremely magnificent. I actually like what you have bought right here, certainly like what you are saying and the
    way during which yyou say it. You make it enjoyable and you
    continue to take care off to keep it sensible. I cant wait to read much more from you.
    This is actually a wonderful web site.

    Feel free to visit my webpage bekijk de site van website laten maken

  46. Gabriele says:

    Thhis design is spectacular! You definitely know how to keep a
    reader amused. Between your wit aand your videos,
    I was almost moved to start my own blog (well, almost…HaHa!)
    Wonderful job. I really enjoyed wha you had to say,
    and more than that, how you presented it. Too cool!

    Feell free to surf to my blog post :: website-laten-maken.blogspot.be

  47. madden 18 coins says:

    Awesome blog! Is your theme custom made or did you download it from somewhere? A design like yours with a few simple tweeks would really make my blog jump out. Please let me know where you got your theme. Thanks a lot
    madden 18 coins http://roadtochampion.win/groups/madden-18-story-mode-fifa-17-the-journey/

  48. appvn app download says:

    Hi, you’re certainly correct. I constantly read your posts attentively. I am furthermore considering appvn, maybe you could write about that sometimes. I will be back.


  49. sprint customer service number says:

    I am truly loving the theme of your internet site. Do you ever face any kind of web browser interface troubles? A lot of my own site audience have lamented regarding my customer care phone number website not working effectively in Internet Explorer though seems amazing in Firefox. Do you have any solutions to aid repair this situation?


  50. tabacaria a venda says:

    Incrível Sua na verԁade incrível pedaço ԁe escrita , tenho umа ideia
    mսito clara ѕobre o tema Ԁa deste n.. https://demos3.softaculous.com/RicarGBooK/

  51. home page says:

    I have read so many articles or reviews on the topic of the blogger lovers but this post is truly a pleasant article, keep it up.
    home page http://www.nxstation.net/index.php?mid=board_WRsw57&document_srl=37591

  52. pikachu onesie says:

    As the admin of this web page is working, no doubt very soon it will be famous, due to its quality contents.
    pikachu onesie http://www.huronparkmontessori.com/?option=com_k2&view=itemlist&task=user&id=182216

  53. homepage says:

    Hi there! Do you know if they make any plugins to safeguard against hackers? I’m kinda paranoid about losing everything I’ve worked hard on. Any tips?
    homepage http://mongolvoyages.com/index.php/component/k2/itemlist/user/628962

  54. click here says:

    Hi there, I desire to subscribe for this website to take most recent updates, therefore where can i do it please assist.
    click here http://www.1papacaio.com.br/modules.php?name=Your_Account&op=userinfo&username=LeonidaEdm

  55. homepage says:

    Hi! This is my first visit to your blog! We are a team of volunteers and starting a new project in a community in the same niche. Your blog provided us beneficial information to work on. You have done a outstanding job!
    homepage http://dvr.mcdir.ru/index.php/component/k2/itemlist/user/2186

  56. loan online says:

    second chance payday loans direct lenders
    payday loans no credit check
    ez money loan
    [url=http://paydayqvo.com/]online loans[/url]
    tribal payday loans online

  57. isnt there generic viagra says:

    where i can buy viagra in australia
    generic viagra same regular viagra
    cuanto sale el viagra en mexico
    [url=http://sildenafilmqg.com/index.html#]cuanto sale una pastilla de viagra en argentina[/url]
    viagra mail order canada

  58. Quinn says:

    great post, very informative. I wonder why the other specialists of this sector don’t notice this. You should continue your writing. I am sure, you’ve a great readers’ base already!


  59. More Info says:

    I’m curious to find out which website system you’re utilizing? I’m experiencing a few small protection issues with the most recent site related to best quotes so I’d like to find something much more secure. Have you got any suggestions?


  60. mink lashes says:

    A fascinating discussion is worth comment. I do think that you should publish more about this topic, it might not be a taboo subject but typically people do not talk about these subjects. To the next! Cheers!!
    mink lashes

  61. fifa 18 says:

    Hello my family member! I want to say that this post is awesome, nice written and come with approximately all significant infos. I would like to peer extra posts like this .
    fifa 18

  62. my blog says:

    Hi there! This is my first comment here so I just wanted to give a quick shout out and tell you I genuinely enjoy reading through your posts. Can you suggest any other blogs/websites/forums that cover the same subjects? Thanks!
    my blog

Leave a comment

XHTML: You can use these html tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>