Published On: Wed, Oct 14th, 2015

Authorities seek cause of Playa del Carmen hotel fire that forced evacuation of 1,068 guests

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PLAYA DEL CARMEN, Q. Roo. – Authorities are continuing investigations into the cause of the fire at the Iberostar Tucan Hotel Saturday Oct. 10, and officials do not rule out a possible sanction against the hotel if it neglected security measures.

At noon on Monday Oct. 12, local officials and representatives of the Iberostar hotel chain took a tour of the hotel site from which 1,068 guests were evacuated because of the fire.

According to Rafael Castro Castro, general secretary of the City Council, the team of experts conducted the research to analyze a possible demolition and to determine what caused the blaze.

“The result was seven palapas were consumed (…) At the moment we are making observations and working together with the hotel, because it is a tourist infrastructure that we have to take care of, the issue of image abroad and tourists who visit us,” said Rafael Castro Castro.

He added that in case of negligence, Civil Protection would be the body responsible for imposing the fine.

The Iberostar Toucan hotel was evacuated on Saturday after a fire that consumed the palapas containing lobbies and restaurants that were inside the accommodation center. The 1,068 tourists were taken to other centers hosted by the same hotel chain.

According to Castro Castro, so far there have been no reports that any of these tourists filed any claim due to the incident.

If it is not demolished, the Iberostar Tucan Hotel will be impacted in the next high season because according to the report submitted by municipal authorities, repairs of the damaged areas will take about two months.

(Photo: Noticaribe)

(Photo: Noticaribe)

Hotel staff helped the 1,068 tourists to remove their belongings and transferred them to the Iberostar Playa Paraiso, located north of the city, which culminates their stays in this tourist destination.

The hotel operated with 78% occupancy, and some of his guests asked to send their luggage to their places of origin since they had to travel between Saturday evening and during Sunday.

The official report indicates that there were seven palapas consumed by flames. The fire started in a restaurant palapa and spread to the theater, two restaurants, two lobbies, the spa and last hit the tops of condominiums 18 and 19.

About 120 firefighters from Solidaridad, Cancun and Tulum and Civil Protection and Public Safety fought the blaze along with hotel staff. Three firefighters required attention for smoke inhalation along with two hotel workers.

Source: SIPSE

Mexico Travel Care

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